Software Engineer (L3)

About Twilio

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding.

Job Summary

Join the team as Twilio’s next Software Engineer (L3). This position is needed to expand the cross channel conversations team in Twilio. The team is working on building the next generation omni-channel platform and data layer that bridges all Twilio channels including Voice, Messaging, and Email to empower businesses to engage with millions of customers at scale with highly personalized, data-driven interactions.

Key Responsibilities

• Collaborate with other team members, including our Product team, to help influence, own, and improve our product offering.
• Design, build, and maintain massively scalable, highly reliable and resilient Java and Go services hosted in AWS cloud working in a fast growing and engineering focused company.
• Design customer focused and scalable software in a distributed system.
• Work with other engineering teams and with members of the product organization to distill internal and customer needs into requirements and tech specs.
• Build features without having all the answers; adopt new technologies and strategies where applicable.
• Cultivate a culture of ownership and growth by mentoring engineers and sharing technical expertise.
• Prevent, troubleshoot, and investigate production incidents by developing automated remediation processes.
• Participate in Agile ceremonies for software development and contribute to the testing of our code and the delivery of what we create to production.
• Use AI coding assistants like Claude and Codex to streamline and automate your development process.

Requirements

• 4+ years of experience in software engineering.