Software Implementation Specialist

About Raptor Technologies

Founded in 2002, Raptor has partnered with more than 60,000 schools in 55 different countries, including 5,300+ K-12 US school districts, to provide integrated visitor, volunteer, attendance, dismissal, emergency management, and safeguarding software and services covering the complete spectrum of school and student safety. We are passionate about our mission to protect every child, every school, every day!

Job Summary

The Implementation Specialist is a key position to support Raptor Technologies’ continued growth and expanding our market leading position by project managing successful implementations for our clients. Candidates residing in the PST/MST time zones or those willing to work standard hours within these time zones are strongly preferred.

Key Responsibilities

• Meets with customers following the sale to demonstrate features and functions of the software.
• Completes system configuration tasks as assigned by manager.
• Manages routine implementations with small-market customers.
• Demonstrates well-rounded knowledge of Raptor products.
• Adheres to departmental process and procedure and maintains systems of record.
• Configure and customize software modules according to client requirements.
• Send recap emails to provide clients with summaries of the call, additional resources and relevant information.
• Maintain accurate and up-to-date records in Salesforce.
• Conduct product configuration sessions via Teams for clients.
• Handle auxiliary tasks as assigned.
• Project Manage clients ensuring they are fully implemented on Visitor Management, Kiosk, and Premium Volunteer.

Requirements

• Bachelor’s degree in a business related or technical field.
• 3+ years of relevant experience in a project management and customer centric role.
• Strong knowledge of software and applications.
• Technical knowledge and experience.
• Excellent leadership and confidence giving others direction.
• Customer focus and attention to detail.
• Strong problem solving skills.
• Excellent Communication Skills – written and oral.
• Ability to work PST/MST working hours (preferred).
• Must possess and maintain a valid driver’s license to meet job-related travel and transportation needs.

Benefits & Perks

• You join the gold standard in school safety software.
• You will join a company where innovation and customer collaboration are part of what drives new product development to help keep kids safe.
• You will work with diverse teams made up of some of the best minds in the industry.
• You will exposure to strong mentorship and leadership.