Software Technical Analyst

About Manulife

Manulife is a leading international financial services group that helps people make decisions easier and lives better.

Job Summary

We’re looking for a Software Technical Analyst to join our Information Systems team at MBPS. In this role, you will be responsible for supporting and maintaining critical and non-critical products/applications across GWAM.

Key Responsibilities

• Support a wide variety of systems from a Level 2/3 perspective using DevSecOps and other methodologies.
• Work with business clients, internal and external teams to debug or troubleshoot applications.
• Investigate SQL stored procedures, VBA macros, and Java scripts from a support perspective.
• Coordinate and collaborate the development efforts with the development team for major enhancements.
• Investigate feed/file delivery, quality check, and failures using batch or workflow related tools.
• Document findings and processes as part of application support.
• Perform QA testing to validate expectation of code changes if needed.
• Track and produce key metrics for the team and develop strategies to increase efficiency.

Required Qualifications

• Minimum 2 years working experience supporting systems at Level 2.
• Experience with relational database structures and methodologies.
• Proven ability to multitask both independently and within a team.
• Knowledge of financial services, specifically investment management.
• Awareness of ITIL practices in aligning IT services with the needs of business.

Preferred Qualifications

• Effective English verbal and written communication skills.
• Strong application development/programming skills.
• Ability to constructively challenge business requirements.

Work Set Up

Hybrid (3x a week onsite)

Shift

Night