Specialist I, New Client Booking

About Grow Therapy

Grow Therapy is on a mission to serve as the trusted partner for therapists growing their practice, and patients accessing high-quality care. Powered by technology, we are a three-sided marketplace that empowers providers, augments insurance payors, and serves patients. Following the mass increase in depression and anxiety, the need for accessibility is more important than ever. To make our vision for mental healthcare a reality, we’re building a team of entrepreneurs and mission-driven go-getters. Since launching in February 2021, we’ve empowered more than ten thousand therapists and hundreds of thousands of clients across the country and insurance landscape. We’ve raised more than $178mm of funding from Sequoia Capital, Transformation Capital, TCV, SignalFire, and others.

The Opportunity

We’re seeking a Specialist I, New Client Booking who is passionate about expanding access to mental healthcare. In this role, you’ll handle warm, inbound phone leads from prospective clients, thoughtfully matching them with a Grow provider who best meets their mental health needs. As the first point of contact, you’ll play a pivotal role in guiding clients through the booking process, following up as needed to secure appointments and ensure a seamless experience. Ideal candidates are motivated self-starters who excel in a balance of structure and autonomy. With flexibility to structure your day, you’ll be responsible for independently managing time, proactively engaging clients, and meeting booking goals. This role is perfect for someone who enjoys setting and exceeding personal targets, values accountability, and is eager to make a real difference in mental healthcare. You’ll be part of a remote team of 6-8 teammates, reporting directly to our New Client Bookings Manager.

What You’ll Be Doing

• Handle inbound calls from prospective clients, assess their needs, and match them with the most suitable Grow provider for their mental health goals
• Guide clients through the booking process, providing clear information, addressing questions, and following up as needed to confirm appointments
• Maintain detailed and accurate records of client interactions and booking outcomes in Intercom and Zoom to support seamless communication and data tracking
• Proactively manage daily tasks to meet or exceed individual booking and conversion targets, optimizing call strategies based on real-time results
• Collaborate with the New Client Bookings team to share insights, refine workflows, and support continuous improvement in the client booking experience

You’ll Be a Good Fit If

• 2+ years of experience in sales or call center client support (healthcare experience preferred)
• Proven ability to manage and convert a high volume of inbound leads or client inquiries in a fast-paced environment
• You lead with empathy, and prioritize customer value over everything else (working closely to find solutions that make their goals possible)
• You are self-motivated, eager to learn, and are comfortable in a dynamic environment