Sr. User Acceptance Test Analyst

About Nordstrom

Nordstrom is a leading fashion retailer known for its commitment to customer service and quality products.

Job Summary

As a Senior User Acceptance Test Analyst on our Loyalty Operations Team in Marketing, you will be the final gatekeeper of quality before new systems, features, or processes reach our customers & internal users. You’ll work closely with cross-functional teams to ensure that business requirements are met, customer experiences are optimized, and operational excellence is achieved.

Key Responsibilities

• Lead planning, design, & execution of end-to-end UAT for complex, cross-functional projects ensuring activities are completed according to project schedule.
• Translate business requirements into detailed UAT scenarios & test cases.
• Collaborate with project teams; product managers, developers, QA teams, internal & external business stakeholders to validate functionality & performance.
• Partner with Technical Project/Program Managers; to integrate UAT process & standards into project life cycle (agile & waterfall methodologies), status updates & communication process.
• Identify, document, & track defects; ensure timely resolution & retesting.
• Provide clear & concise status updates, test metrics, validations & final sign-off recommendations.
• Advocate for the end user by ensuring usability, accessibility, & business alignment.
• Continuously improve UAT processes, tools, & standards across the organization.
• Regularly collaborate outside the immediate team to solve problems & establish best practices.
• Mentor junior analysts & contribute to a culture of quality & accountability.

Requirements

• Bachelor’s degree in Business, Information Systems, or related field (or equivalent experience).
• 5+ years of experience in UAT, business analysis, or quality assurance.
• Strong understanding of software development lifecycles (Agile, Waterfall).
• Exceptional analytical, problem-solving, and decision-making skills.
• Excellent communication & stakeholder management abilities.
• Experience with test management tools (e.g., JIRA, TestRail, HP ALM).
• Ability to work independently & manage multiple priorities in a fast-paced environment.
• Must demonstrate sound decision-making & ability to react quickly under pressure.
• Sharp attention to detail with strong ability to prepare presentations, lead meetings & drive to productive outcomes.
• Ability to think end-to-end & position complex business solutions with consideration for impact on all relevant business functions as a whole.
• Demonstrated experience in project management leading large testing programs including test strategy / plans, test cases, requirements traceability, developing test schedules & resourcing testing teams with proven track record of delivering high quality work under tight timelines.
• Experience in retail, credit and/or loyalty program systems is a nice to have.