Store & Special Events Manager

About Complex

Created in 2002 by Marc Eckō, Complex is a leading global youth entertainment network showcasing the evolution of major pop culture categories, including streetwear and style, music, sneakers, and sports. Complex is a juggernaut in the content and culture space, delivering unprecedented global reach. Complex is the world’s definitive cultural commerce, content, and experiential platform. We have created an all-new operating system built for the next generation, seamlessly integrating discovery, inspiration, community, and shopping. The company represents an expansion of the original vision with a deep understanding of convergence culture and its impact on contemporary society. Whether through video, long-form editorial, or social content, Complex tells stories that engage dynamic conversation with our communities. Our internet-breaking cover stories document the heroes of culture and take them to the next level through product collaboration and shoppability. Complex has become experts in creating immersive environments at our IRL experiences and cultural events. ComplexCon is our flagship festival bringing together the world’s most influential brands and artists for an unforgettable weekend of style, sneakers, art, design, food, music, inspiration and more. Join us to help redefine the way people shop, while building a global marketplace that moves at the speed of culture. Complex is committed to building a high performing team that is passionate about what they do and the communities we serve. Everyone at Complex truly believes in the company and its mission; it’s a requirement for working here. There is synergy within the teams that make Complex what it is, a well-oiled machine. Employees are at the forefront of the company’s success because every one of us is given the opportunity to provide suggestions, feedback, and direction.

Job Summary

The Complex Store & Special Events Manager is responsible for overseeing the daily operations of the store, making sure it runs smoothly and effectively. Their duties include motivating sales teams, creating and executing business strategies, and training new sales staff. They will work closely with the Project Manager as well as the Complex events team, and the relevant internal stakeholders (Marketing, Brand, Merchandising, Creative, and Creator Services) to build a strategy for success. They will ensure that the sales team is executing on these strategies and are meeting key performance indicators. They will also lead and implement the in-store sales strategy and training, scheduling of their team of sales staff in coordination with the programming calendar.

Key Responsibilities

• Collaborate with the Complex festivals team to create and implement a retail success strategy that integrates Complex’s differing and evolving partnerships and product release calendar