Td
About Td
Company description not provided.
Job Summary
The Store Supervisor supervises day-to-day team activities to ensure operational excellence and compliance with policies and procedures to mitigate risk and protect the Bank and Customers.
Key Responsibilities
- Provides supervisory oversight to a team of advice and service colleagues in the achievement of individual and Store objectives that result in legendary Customer and colleague experiences.
- Provides day-to-day team leadership and work direction to ensure effective/efficient delivery of personalized/complex service and advice activities and/or solutions while maintaining compliance and regulatory guidelines.
- Closely monitors workflows for the teller team and platform, prioritizing tasks and delegating duties and responsibilities.
- Demonstrates understanding of bank operational policies, procedures and regulations and establishes expectations, delegates tasks as appropriate and educates the team on how they play a part in managing risk and protecting TD Bank, Employees and our Customers.
- Drives operational excellence in the Store, including but not limited to cash handling, vault management, control of negotiable items, preventing fraud, managing controllable expenses, promoting integrity, Customer privacy and Employee safety.
- Engages in conversations with customers about loan products, facilitates the application intake so must maintain an active registration status with NMLS (Nationwide Mortgage Licensing System and Registry).
- Leads, develops and coaches the team on delivering effective Customer service, product, advice conversations and/or advice-giving services.
Requirements
- Experience in a supervisory role within a retail banking environment.
- Strong leadership and coaching skills.
- Ability to manage multiple priorities and tasks.
To apply for this job please visit td.wd3.myworkdayjobs.com.