Supervisor Patient Access – East Access Center

About Wvumedicine

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Job Summary

Supervises and coordinates activities and employees related to all patient access processing including: registration, scheduling, and insurance verification, of patients within the healthcare system to ensure the financial viability of the clinical and business enterprise.

Key Responsibilities

• Supervises and coordinates activities related to registration & scheduling.
• Maintains current knowledge of third party payor and managed care requirements.
• Coordinates and supervises access processing for verification, notification and pre-certification to minimize payment denials.
• Provides daily supervision to staff to ensure prompt and courteous service to patients, visitors, physicians, and co-workers.
• Monitors daily operations to help ensure adherence to documented administrative and departmental policies and procedures.
• Coordinates registration, scheduling with other departments and/or outside referral sources/agencies/facilities to ensure continuity of care.
• Interviews and screens potential employees using Targeted Selection.
• Ensures that training of new employees is completed.
• Handles patient/family or staff complaints, investigates complaint and makes recommendation on appropriate resolution.
• Monitors performance of staff on a daily basis to ensure efficient high quality service.
• Completes performance evaluations for new employees, as well as annual evaluations.
• Participates with Manager in evaluation of employees who fall below expectations.
• Able to institute first step (verbal counseling) of WVUH Corrective Action Policy.
• Coordinates staffing schedule including leave time.

Requirements

• High school graduate or equivalent.
• Obtain HFMA Certified Revenue Cycle Representative (CRCR) Certification within one (1) year of hire.
• Two (2) years of patient financial services, patient access, or registration experience.

Preferred Qualifications

• Associates Degree, BA or BS.
• Two years of experience in a healthcare setting.
• Supervisory experience.