Support Analyst – Enterprise

About Carta

Carta connects founders, investors, and limited partners through world-class software, purpose-built for everyone in venture capital, private equity and private credit. Trusted by 65,000+ companies in 160+ countries, Carta’s platform of software and services lays the groundwork so you can build, invest, and scale with confidence. Carta’s Fund Administration platform supports 9,000+ funds and SPVs, representing nearly $185B in assets under management, with tools designed to enhance the strategic impact of fund CFOs. Recognized by Fortune, Forbes, Fast Company, Inc. and Great Places to Work, Carta is shaping the future of private market infrastructure. Together, Carta is creating the end-to-end ERP platform for private markets. Traditional ERP solutions don’t work for Private Funds. Private capital markets need a comprehensive software solution to replace outdated spreadsheets and fragmented service providers. Carta’s software for the Office of the Fund CFO does just that – it’s a new category of software to make private markets look more like public markets – a connected ERP for private capital. For more information about our offices and culture, check out our Carta careers page.

The Problems You’ll Solve

At Carta, our employees set out on a mission to unlock the power of equity ownership for more people in more places. We believe that the problems we solve today unlock the opportunities of tomorrow. As a Support Analyst – Enterprise, you’ll work to:

• Identify and resolve customer issues efficiently
• Provide exceptional support to enterprise clients
• Collaborate with cross-functional teams to enhance product offerings
• Analyze customer feedback to improve service delivery

The Team You’ll Work With

You’ll be joining our support team, which is dedicated to ensuring customer satisfaction and success. Our team plays a crucial role in maintaining strong relationships with our enterprise clients and ensuring they receive the best possible service.

About You

• Strong problem-solving skills
• Excellent communication abilities
• Experience in customer support or related fields
• Ability to work collaboratively in a team environment