Switchboard Operator

About Osu

Company description not provided.

Job Summary

Serves as the primary contact person at the Hospital Switchboard which functions as the Public Information Control Center for the Medical Center on a 24-hour basis. This position involves directory assistance; overhead and digital paging; overhead public address announcements including codes; screening for patient information; identifying and obtaining resource personnel for various departments; training new staff.

Key Responsibilities

• Responsible for superior customer service in providing information to callers and directing calls to the appropriate personnel.
• Processing internal and external calls through an integrated computer telephone system.
• Initiating overhead paging and activating pagers.
• Providing patient information and facilitating the communication of emergency situations.

Requirements

• High School diploma or GED.
• 0-2 years of relevant experience preferred.
• One year experience (1000 hours course work or training) in customer service or communications.
• 6 mos. experience (600 hours training) in operation of computer and related peripheral equipment.
• 3 mos. experience (300 hrs course work) in information research & analysis.

Additional Qualifications

• Some positions require 3 mos. exp. (300 hrs course work) in supervision management.
• 3 mos. experience (300 hours course work) in interviewing.
• Experience in healthcare setting with multi-line phone skills preferred.

Benefits & Perks

• An array of retirement plan options, each with a generous employer contribution.
• Affordable health insurance options, including dental, vision and prescription coverage that begin on day one.
• Paid vacation and sick leave, including short and long-term disability and paid parental leave.