Team Lead

About Tecovas

Tecovas is passionate about offering an incredible customer experience for first-time boot buyers and western enthusiasts alike!

Job Summary

We’re looking for a talented Part-Time Team Lead that will contribute to a profitable and customer-centric environment through the development of a team and management of our total store operations. You will support product flow and apply merchant and customer service skills to curate a compelling in-store experience.

Key Responsibilities

• LEADERSHIP & TEAM MANAGEMENT
  • Supports the Store Manager in recruiting, hiring, and retaining top talent
  • Supports the Store Manager in creating and maintaining a succession strategy
  • Foster a culture of strong communication and teamwork in order to ensure a seamless balance between operational, visual and customer priorities.
  • Administers performance appraisals, sets goals and conducts consistent touch-bases with direct reports.
• CUSTOMER EXPERIENCE
  • Cultivates an environment of genuine customer connection
  • Demonstrates extraordinary service and acts as a brand ambassador reflective of the company values
  • Facilitates an energized pace, positive service environment and team development
  • Understands an OMNI Channel business – implements processes and utilizes tools to better service the customer
• VISUAL AND BUSINESS OPERATIONS
  • Facilitates the sharing of product knowledge
  • Upholds stock-to-sales processes, presentation standards, and manages product placement
  • Maintains an effective store structure, floor plan, and appropriate fixture usage
  • Upholds and ensures compliance with shipments, transfers and restock standards
  • Adheres to and develops awareness around internal and external Loss Prevention procedures
• COMMUNICATION AND RELATIONSHIPS
  • Set clear objectives and expectations to drive a consistent store experience and ensure excellent operational and visual standards
  • Encourage and demonstrate adaptability; positively effecting change and enabling the team to successfully execute a shared vision

Requirements

• 2+ years Retail Management experience
• Must be available to work 15-20 hours per week
• Exceptional leadership, selling, and customer service skills
• Strong merchant skills and a history of delivering financial results
• Proven record of hiring and developing great talent
• Experienced in coaching, counseling & conflict resolution
• Independent, proactive, results-driven work ethic
• Utmost character, honesty, and transparency

Qualifications

• High School Diploma required (College Degree preferred)
• Must be at least 18 years of age or older
• Continually able to stand/walk for extended periods of time, and be able to reach overhead, bend, squat, and kneel as you organize and stock inventory.
• Ability to deliver excellent customer service while implementing loss prevention practices
• Able to lift up to 30lbs regularly and perform store maintenance tasks
• Must have reliable transportation
• Must be available to work weekends (Friday, Saturday and Sunday), evenings and holidays as needed