Team Lead, Hospitality Operations

About Roofstock

As the leading end-to-end investment platform for single-family rental homes (SFR), our mission is to reinvent the rental housing ecosystem for the benefit of all. We successfully merge our passion for helping investors build wealth through real estate with cutting edge technology that transforms the way they do it.

Job Summary

As the Team Lead, Hospitality Operations, you will serve as the day-to-day operational leader of your zone (~100–120 homes). Reporting to the General Manager, you’ll manage a team of Hospitality Operations Managers and Hospitality Coordinators to deliver a five-star guest experience, maintain homeowner satisfaction, and execute key operating standards.

Key Responsibilities

• Manage all hospitality operations within your zone, overseeing 2–3 Hospitality Ops Managers and a team of Coordinators.
• Directly own the relationship with owners for a subset of the homes in your zone, acting as those owners’ Hospitality Operations Manager directly.

Requirements

• Experience in field operations and mentoring others.
• Ability to drive performance without needing full ownership of sales or pricing strategy.