Technical Account Manager

About Jobgether

Jobgether is a platform that connects job seekers with opportunities, facilitating customer success through managed services.

Job Summary

We are currently looking for a Technical Account Manager. In this role, you will be supporting impactful projects that facilitate customer success through managed services. This position will enable you to provide essential support, guidance, and resources for our clients, ensuring their business objectives are met.

Key Responsibilities

• Manage, support and service assigned accounts with a focus on customer retention.
• Oversee the delivery of IT services to clients, ensuring service levels are met or exceeded.
• Identify opportunities to increase customer satisfaction and value-add.
• Direct customer technical resources and manage service delivery.
• Serve as the escalation point for support requests from customers.
• Coordinate with technical resources for escalations beyond the Managed Services Team.
• Work with Account Executives on client issues and new opportunities.
• Respond to technical issues from customers and drive resolution.
• Manage annual renewals and customer communication regarding service value.
• Produce internal and customer reports to ensure accurate invoicing.
• Manage ad hoc contract work according to established project methodologies.
• Support Microsoft FastTrack engagements.

Requirements

• Five years of experience in IT customer account management or project management in managed services.
• Proven ability to lead large remote teams and manage multiple projects.
• Strong problem-solving skills with the ability to manage priorities effectively.
• Exceptional customer management and ‘trusted advisor’ service skills.
• Familiarity with CRM and helpdesk systems; knowledge of Microsoft tools is advantageous.
• Adept at identifying escalation points and managing technical issues.
• Technical skills to understand complex business requirements.
• Continuous learner with awareness of current development trends.
• Bachelor’s degree and PMP certification preferred.

Benefits

• Competitive salary and benefits package.
• Opportunities for career development and advancement.
• Flexible working environment with remote work options.
• Support for continuous learning and professional growth.
• Inclusive and diverse workplace culture.