Technical Operations Manager

About Leadbank

Lead is a fintech building banking infrastructure for embedded financial products and services. We operate an FDIC-insured bank headquartered in Kansas City, Missouri. Additionally, we have offices in San Francisco, Sunnyvale, and New York City, where our technical, product, design, and legal teams operate. We are built for a constantly evolving financial landscape, where new ventures and technological advancements emerge daily. Guided by a team of entrepreneurs and technologists with decades of experience navigating intricate banking and payments regulations, Lead blends regulatory and technological expertise to help our fintech partners scale their operations with compliance and creativity. Simply put, Lead offers the essential attributes that every fintech seeks in a partner bank. First, unparalleled technical expertise from a distinguished team of developers with an extensive understanding of the banking and payments systems. Second, oversight expertise, automated compliance systems, and bespoke program management to navigate the ever-shifting regulatory landscape. Finally, a commitment to transparency and operational rigor to ensure everyone’s money does what it’s supposed to do. As a Community Bank, we provide personalized banking services and solutions to support the businesses, individuals, and charitable organizations of the Kansas City Metropolitan Area, both in branch and online. We are committed to fostering strong relationships, supporting local economic growth, and we believe in the power of being an integral part of the community we serve.

Job Summary

The Technical Operations Manager serves as a key member of the Operations team, responsible for configuring, administering, and optimizing Lead Bank’s nCino platform while driving cross-departmental special projects and advanced reporting initiatives. This role requires a strong blend of technical systems expertise, project management capability, and analytical insight to ensure operational excellence across core systems, core surrounds and data delivery. A major focus of this role will include leading core operations initiatives, specifically related to the configuration and ownership of loan products within Lead Bank’s new Finxact core. The Technical Operations Manager will play a critical role in ensuring the successful setup, testing, and long-term performance of these products to support scalable, compliant, and efficient lending operations.

Key Responsibilities

• nCino Administration: Serve as the primary administrator and owner of nCino, responsible for configuration, customization, and maintenance of the platform.
• Build and optimize workflows, automation, and page layouts to support business processes across lending and operations.
• Collaborate with stakeholders to translate functional requirements into scalable system configurations.
• Manage user roles, permissions, and data integration.