Technical Services Specialist

About Medtronic

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

Job Summary

To support our Cardiac Rhythm Management (CRM) portfolio within Europe, the Middle East and Africa (EMEA) we are currently looking for a full-time customer-oriented remote Technical Service Specialist with excellent communication skills and the ability to explain complicated technical issues related to implanted cardiac devices (pacemaker, defibrillator, or alike product).

Key Responsibilities

• Provide remote technical support for the implanted cardiac devices to Health Care Professionals and internal customers and serve as a technical liaison between our stakeholders and the operating unit.
• Drive the escalation process to resolve customer issues, including initiating required engineering support when needed.
• Collaborate with other technical service specialists to troubleshoot complex service requests.
• Perform technical activities requiring considerable judgment and have ownership of continuous improvement projects.
• Responsible to ensure all documentation/system entries are fully complete promptly.
• Focus on remote support, with occasional travel for required training (domestically and international).
• Regular working hours from 8:30 – 17:00. On-call availability between 7AM-7PM (availability rotates between colleagues).

Requirements

• Bachelor’s or master’s degree in (biomedical/electrical/mechanical) engineering, with a minimum of 4 years of relevant experience or advanced degree with a minimum of 2 years relevant experience, or a medical degree with technical skills and experience.
• Fluency in English is required (C1/C2). Fluency in another European language is a distinct advantage.
• Experience in a medical technical environment, and more specifically experience with pacemakers and implant procedures, is desirable.
• Highly organized with the ability to be flexible, multi-task and prioritize multiple assignments.
• Experience with analysing technical issues and processes for continuous improvement.