Technical Support Engineer (

About Jobgether

Jobgether is a platform that connects job seekers with opportunities in various fields.

Job Summary

We are currently looking for a Technical Support Engineer in Germany. In this role, you will be a key member of the Field Engineering team, ensuring customers achieve maximum value from advanced security automation solutions.

Key Responsibilities

• Engage with customers to support successful adoption and use of automation solutions
• Troubleshoot technical issues, provide guidance, and ensure customer satisfaction
• Represent the company at events, conferences, and in customer interactions
• Influence product roadmap and features by providing feedback from customer experiences
• Keep up with industry trends in cybersecurity, security automation, and related technologies
• Collaborate with cross-functional teams to optimize solutions and share best practices

Requirements

• 5+ years of experience in technical support, operations, cloud services, or professional services
• Proven expertise in security, automation, scripting, and API knowledge
• Ability to deliver excellent customer service and training experiences
• Strong English communication skills, both verbal and written
• Adaptable, proactive, and able to thrive in a fast-paced, dynamic environment
• Demonstrated “can do” attitude and eagerness to continuously learn and grow

Benefits

• Fully remote role with flexibility and work-life balance
• Opportunity to work with cutting-edge AI-driven security automation solutions
• Collaborative and high-performance team environment
• Professional growth through exposure to enterprise clients and innovative technologies
• Participation in conferences, events, and ongoing technical learning opportunities
• Inclusive and diverse workplace committed to equal opportunity