Technical Support Engineer – Systems

About Motorola Solutions

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that’s critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future.

Department Overview

Motorola Solutions connects people through technology. Public safety and commercial customers around the world turn to Motorola Solutions innovations when they want highly connected teams that have the information they need throughout their workdays and in the moments that matter most to them. The Technical Support Operations (TSO) department are post-sale systems engineers supporting a global customer base for advanced and mission-critical digital communications systems. These systems are the go-to technology for customers around the world who need clear, instant and reliable voice and data communications. TETRA and LTE solutions offer a portfolio of digital radios, infrastructure and applications which enable voice and data communications that allows our customers to instantly communicate, ease decision-making and provide seamless coordination in even the harshest of environments.

Job Summary

We are seeking a strong graduate or experienced Systems Engineer to join our TSO DIMETRA Systems team, who will research, diagnose, troubleshoot, and resolve customer issues in an accurate and timely manner. You will be responsible for working with different systems, software, and hardware, and follow standard procedures to escalate unresolved issues to the appropriate internal departments. We are seeking an experienced support engineer or system engineer with a passion for technology and flawless analytical and communication skills. The role is based on a flexible, hybrid work model. Travel to customer sites may be required in order to resolve issues that cannot be resolved remotely. The role is one of second/third line support with a primary interface to the field support teams (either Motorola Solutions or customer) on one side and development engineering on the other. The department provides 24*7*365 cover to all our customers and as such all Technical Support Engineers will be expected to be part of the Out of Hours solution. At present this cover is achieved via an On-Call Rota. You will be a team player and possess strong communication skills. You must also be flexible and adaptable, as well as be able to use your initiative to present and communicate ideas confidently. It is important you have excellent analytical thinking and problem-solving skills as you will be expected to do your own research and investigation.

Scope of Responsibilities

• Develop a high level of understanding of Motorola Solutions TETRA product