Technical Support Specialist

About Motorola Solutions

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that’s critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future.

Job Summary

Motorola Solutions Video Security & Access Control division is hiring a Technical Support Specialist for its industry-leading, disruptive Cloud Video platforms. Join the team to provide exceptional technical support for Motorola Solutions cloud software and hardware (including CCTV, access control, and networking products) to global customers.

Key Responsibilities

• Troubleshoot and resolve complex hardware and software issues over the phone, live-chat, and email, using remote sessions and diagnostic tools.
• Maintain deep product knowledge across a quickly evolving product line.
• Document all customer and technical information concisely in a case management system.
• Prioritize tasks effectively to manage incoming contacts and existing cases.
• Occasionally provide after-hours/weekend support on call.
• Accommodate Tuesday-Saturday or Wednesday-Sunday working schedule.

Requirements

• Strong problem-solving and analytical skills with a proven ability to diagnose and replicate technical issues (including reviewing basic logs and network data).
• Fluency in English (written and oral) with excellent communication skills to explain complex technical problems clearly to all customers.
• Working knowledge of TCP/IP networking concepts, operating systems, software, and hardware installation/troubleshooting.
• Self-starter who can work independently and is dedicated to continuous technical learning.
• Ability to manage pressure and customer expectations while troubleshooting critical issues.

Nice to haves

• Experience in Video Security, Access Control, Cloud Software, or enterprise hardware support.
• Relevant Degree/Diploma (e.g., Computer Science) or Technical Certifications (CCNA, CompTIA A+, etc.).
• Experience with CRM systems.
• Fluency in Portuguese.

Benefits & Perks

• Competitive salary and bonus schemes
• 25 days holiday entitlement + bank holidays
• Attractive defined contribution pension scheme
• Private medical insurance
• Employee stock purchase plan
• Flexible working options
• Hybrid work model
• Life assurance
• Enhanced maternity and paternity pay
• Career development support and wide ranging learning opportunities
• Employee health and wellbeing support EAP, wellbeing guidance etc