Virtual Patient Coordinator

About Spring Fertility

We’re a passionate, dedicated team of leading physicians and scientists who came from some of the best research hospitals and fertility centers around the world to become the fastest growing fertility group in the country. We offer the most patient-centric, individualized, flexible and compassionate care. Our mission is to partner with our patients to help them achieve their goals, whatever those may be. We believe everyone deserves a family if they want one, and our team is dedicated to guiding our patients on their unique journeys!

Job Summary

Be the first point of connection in a patient’s care journey. We are looking for compassionate, service-driven individuals to join our team as Virtual Patient Coordinators. In this role, you’ll deliver highly personalized support to patients through phone, email, and live chat, ensuring they feel heard, informed, and taken care of from the very first interaction. Our coordinators play a critical role in making each patient’s experience smooth, warm, and stress-free.

Key Responsibilities

• Answers all incoming calls, emails and live chats
• Transfers calls or takes messages as necessary
• Registers new patients in electronic medical record
• Schedules new patient consultations and ensures all new patient questionnaires are completed prior to consultation with provider
• Emails new patient “welcome packets” after successful registration
• Provides patients with accurate information when answering questions and concerns
• Maintains patient records and protects patient confidentiality

Requirements

• Prior experience in a hospitality, retail, or customer-facing role
• Strong communication skills
• Someone who finds purpose in helping others and values meaningful work
• Bachelor’s Degree

Benefits & Perks

This is a full-time non-exempt remote position which may be required to work both EST and PST hours.

Compensation

The salary range for this role is $23-27/hr. Salary is based on several factors including job related knowledge and skill set, depth of experience, certifications and/or degrees.