Rackspace
About Rackspace
Company description not provided.
Job Summary
The Vice President Private Cloud, Global Customer Success is the world-wide leader accountable for delivering exceptional customer experience, driving retention and growth, and optimizing post-sales operations. This leader will shape and execute the global customer success strategy – integrating strategic planning, operational excellence, and organizational leadership to ensure sustainable business outcomes.
Key Responsibilities
- Shape and implement the strategy for the business unit, encompassing operating model development, go-to-market coordination, and initiatives for talent growth.
- Orchestrate all customer success and support functions — spanning order processing, billing, technical and applications support, and field operations — to deliver a unified, seamless customer experience.
- Drive strategic planning and operational rigor by establishing measurable goals, KPIs, and scalable frameworks for global execution.
- Partner cross-functionally with Sales, Product, and Finance to identify opportunities for growth in the existing customer base through strategic cross-sell, up-sell, and value realization initiatives.
- Champion continuous improvement and automation, leveraging data, analytics, and technology to drive efficiency, predictability, and customer outcomes.
- Manage costs and resources strategically to meet or exceed financial targets within budget constraints.
- Develop organizational capability through thoughtful workforce planning, leadership development, and performance management.
Requirements
- Deep experience in the IT and Cloud Services industry, with strong technical acumen and understanding.
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