Workforce Management Analyst – Lockbox

About Wd1

Wells Fargo is seeking a Senior Operations Specialist in Lockbox as part of the Operations Payments department. Learn more about the career areas and business divisions at wellsfargojobs.com

Job Summary

In this role, you will:

• Partner with group managers to design and implement strategic data to meet group or company goals
• Perform complex statistical analysis and applies analysis to initiatives that support business strategies
• Process broad based technical and business knowledge to anticipate emerging issues
• Recommend subsequent strategies and business directions
• Manage or participate on large cross group projects
• Make decisions on matters with some financial impact and risk
• Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals

Key Responsibilities

• Ability to work on-site at one of the work locations

Requirements

• 4+ years of Operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications

• Experience with workforce optimization, workforce management, capacity planning, or staffing analysis
• Strong background in solution design, configuration, and administration of workforce management platforms such as Verint
• Experience in forecasting and scheduling in an operations environment
• Proficiency in workforce optimization tools and platforms (i.e. SharePoint, Confluence, JIRA, or similar)
• Ability to compile key data and present recommendations for long-range staffing to leadership
• Knowledge and understanding of Global Operations policies and procedures
• Intermediate Microsoft Office (Outlook, Excel, Word, PowerPoint) skills
• Experience with SharePoint and Power Platform
• Experience with data visualization tools such as Tableau and PowerBI
• Lean Six Sigma certified

Benefits

• Health benefits
• 401(k) Plan
• Paid time off
• Disability benefits
• Life insurance, critical illness insurance, and accident insurance
• Parental leave
• Critical caregiving leave
• Discounts and savings
• Commuter benefits
• Tuition reimbursement
• Scholarships for dependent children
• Adoption reimbursement