Workplace Lead, New York

About Zillow

The future of work is here! At Zillow, we are crafting our own destiny – redefining work as we knew it and embracing flexible, distributed ways of working. As Zillow continues its growth as a distributed company, our workplaces continue to serve an integral role in connection and collaboration through free address office space, team gatherings and events on-site. The Workplace Team provides support for Zillow employees’ in-office experience, including employees using ZG office for heads down work and critical in-person team gatherings. This role will have a customer-first approach with specific focus on helping drive success for critical on-site gatherings.

Job Summary

Own day-to-day operations of the office including ordering of office supplies, submitting building request tickets, ensuring cleanliness of space, etc. Ensure all spaces are maintained and kept to high standards. Serve as the main point-of-contact for any onsite vendors, third parties or contractors during the time performing work onsite. This includes serving as the point of contact internally to Zillow partner teams to understand on-site needs and using a master calendar for the site.

Key Responsibilities

• Elevate the workplace experience by providing day-to-day support for all in-office events and operational services in a timely, professional manner; crafting memorable experiences for ZG employees.
• Be the go-to person for Zillow’s zRetreats, internal team gatherings held on-site during most weeks of the year.
• Work with partner teams with management of onsite services such as maintenance, mail, janitorial, building services, etc.
• Act as Tier 1 AV support on-site for Zillow’s Zoom devices, following detailed troubleshooting steps and advancing to the AV team for support as needed.
• Partner with Zillow’s Internal Gatherings Coordinators to understand event needs and carry out pre-event support including, but not limited to, fulfilling event supply requests, setting up and resetting rooms, handling catering order communications, etc.
• Provide day of event support for all onsite events including handling requests as they arise, helping with any questions or concerns from event attendees, working with onsite day porters to confirm room set-ups and cleanliness, etc.
• Provide remote support for a couple coworking locations in Kansas City and Chicago, with willingness to travel to locations if needed.
• Participate in health and safety programs including Fire Warden and First Aid/AED.

This role has been categorized as an Office position. “Office” employees regularly work at an existing ZG corporate office for approximately 80 to 100 percent of their time each month. Employees must live within reasonable commuting distance of their designated ZG office. ZG has not defined a reasonable distance, and expects employees will use judgment in determining this for themselves and understand the implications re: time commitment and cost of daily commute.